1. Agreement to these terms
These Terms of Service govern your use of planmyroutez.com and any travel-assistance services provided by PlanMyRoutez. By using the website or requesting assistance, you acknowledge these terms.
2. Our role as an independent agency
PlanMyRoutez is an independent travel technology and travel-assistance platform. We are not a rail carrier, government rail office or official carrier booking desk. We do not control a provider's schedules, equipment, station operations, inventory or operational decisions.
3. Travel information and availability
Schedules, fares, ticket inventory, route information and onboard services can change. Information discussed during an inquiry is subject to confirmation for the travel date and provider involved.
4. Inquiries are not reservations
Submitting a form, sending an email or discussing an itinerary by phone does not by itself create or confirm a reservation. A reservation exists only after the applicable booking process is completed and payment is authorized.
5. Pricing and agency service fees
The total amount presented for a transaction may include the provider fare, taxes, provider charges and, where applicable, a separate PlanMyRoutez agency service fee. Any agency service fee should be disclosed before payment authorization. You should not authorize payment until you understand the amount and the service being provided.
6. Provider terms control the ticket
Ticket restrictions, change rules, cancellation penalties, refund eligibility, baggage rules, accessibility requirements, boarding requirements and other conditions are governed by the relevant travel provider. Those rules are separate from PlanMyRoutez's own agency terms.
7. Traveler responsibility
You are responsible for reviewing names, dates, cities, times, passenger details and any documentation requirements before confirming a transaction. You are also responsible for arriving at the correct station or boarding point on time and complying with provider rules.
8. Changes and cancellations
Contact us promptly if you need assistance with a change or cancellation. We can receive the request and explain the next step, but availability, provider penalties, fare differences, credits and refund eligibility depend on the ticket and provider rules.
9. Refunds
Refund requests are handled according to our Refund Policy and the applicable provider's rules. A request for cancellation does not automatically create a right to a refund.
10. Schedule changes and service disruptions
Rail providers may alter schedules, equipment or services for operational reasons. PlanMyRoutez is not responsible for carrier-controlled delays, cancellations, missed connections or service interruptions, although we may assist with available next steps.
11. Website use
You may not misuse the website, interfere with its operation, submit fraudulent requests, attempt unauthorized access, or use the website in a way that violates law or the rights of others.
12. Intellectual property
The PlanMyRoutez name, website design, original text and other PlanMyRoutez materials are protected by applicable intellectual-property laws. Third-party marks remain the property of their respective owners.
13. Disclaimer of guarantees
We do not guarantee that a specific route, fare, schedule, seat, accommodation, change, refund or travel outcome will be available. Assistance is provided subject to the information and provider options available at the time.
14. Limitation of responsibility
To the extent permitted by law, PlanMyRoutez is not responsible for losses caused by provider-controlled disruptions, traveler error, incorrect information supplied by the traveler, events outside reasonable control, or third-party systems.
15. Complaints and support
If you believe there is an error in an agency charge or service provided by PlanMyRoutez, contact us promptly with the traveler name, travel date and relevant transaction details so the issue can be reviewed.
16. Changes to these terms
We may update these Terms of Service when our services, processes or legal obligations change. The version posted on this website applies to use of the website after its effective date.
17. Contact information
PlanMyRoutez
8 The Green Ste R, Dover, DE 19901, United States
+1 (888) 467-5531
info@journeyfare.com