Clear answers before you send a request or authorize payment.
These answers explain PlanMyRoutez's role, what an inquiry means, and how provider rules affect tickets, changes and refunds.
Is PlanMyRoutez a rail carrier or official booking desk?
No. PlanMyRoutez is an independent travel technology and travel-assistance platform. We do not operate trains and do not represent ourselves as an official carrier or government rail office.
Does submitting the website form confirm a reservation?
No. The form creates a travel inquiry only. A ticket is not confirmed until the applicable reservation process is completed and payment is authorized.
What should I review before payment?
Confirm the itinerary, travel dates, passenger details, total amount, applicable ticket conditions and any separate agency service fee before you authorize payment.
Can PlanMyRoutez guarantee a fare or schedule?
No. Fares, schedules, ticket inventory and operational changes are controlled by the relevant rail provider and can change without notice.
What happens if I need to change or cancel?
Contact us as soon as possible. We can receive and assist with the request, but eligibility, provider penalties, fare differences and refund amounts depend on the ticket rules and provider policies.
Do you charge a service fee?
An independent agency service fee may apply depending on the assistance requested. If a fee applies, it should be disclosed before you authorize the transaction. Provider fares, taxes and provider charges are separate.
Can I book directly with a rail provider instead?
Yes. You are free to contact a rail provider directly. Using PlanMyRoutez is optional and intended for travelers who prefer independent assistance.
How do I contact PlanMyRoutez?
Call +1 (888) 467-5531, email info@journeyfare.com, or write to 8 The Green Ste R, Dover, DE 19901, United States.