1. Purpose of this policy
This Refund Policy explains how PlanMyRoutez handles cancellation and refund requests for travel assistance and reservations in which we are involved as an independent agency. Provider ticket rules remain separate and may limit whether any refund is available.
2. Provider fare refunds
Eligibility for a refund of the rail fare is determined by the applicable provider's ticket conditions. Some tickets may be fully refundable, partially refundable, exchangeable, credit-only or non-refundable. Provider penalties can apply.
3. Agency service fees
A PlanMyRoutez agency service fee, when charged, compensates the agency for assistance provided in connection with the request or transaction. The refundability of an agency service fee depends on the circumstances and the service already performed. Any fee and its applicable terms should be disclosed before payment.
4. How to request a cancellation or refund review
Contact PlanMyRoutez as soon as possible at {PHONE} or {EMAIL}. Include the traveler name, travel date, route and any reservation or transaction reference available. Do not send payment card details by ordinary email.
5. Timing matters
Many provider rules depend on when a cancellation request is received relative to departure. Waiting can reduce or eliminate refund eligibility, so contact us promptly if your plans change.
6. Refund processing time
If a refund is approved and funds must first be returned by a provider or payment processor, PlanMyRoutez may not be able to issue the corresponding refund until those funds are received or the transaction is released. Bank and card-processing times can add additional delay after a refund is initiated.
7. Fare differences and exchanges
A date or itinerary change can result in a fare difference, provider penalty or both. An exchange is not the same as a refund. If a change is possible, the updated total should be explained before the traveler authorizes it.
8. Missed travel and no-show situations
Some tickets lose value if the traveler does not cancel before the scheduled departure or fails to travel. Eligibility in these circumstances depends on provider rules and cannot be guaranteed by PlanMyRoutez.
9. Provider cancellations or disruptions
If the travel provider cancels or materially changes service, the available options may differ from a voluntary traveler cancellation. Any refund, rebooking or credit is governed by the provider's disruption policy.
10. Duplicate or incorrect charges
If you believe PlanMyRoutez charged an incorrect or duplicate agency amount, contact us promptly so the transaction can be reviewed. Please provide the transaction date, amount and enough information to identify the booking, but do not send full payment card numbers by email.
11. Chargebacks and disputes
Before initiating a payment dispute, we encourage you to contact PlanMyRoutez so we can review the issue and provide transaction information. Nothing in this policy limits rights available to you under applicable law or card-network rules.
12. Refund destination
Where possible, refunds are returned to the original method of payment. Alternative refund methods may be limited by provider, processor, legal or fraud-prevention requirements.
13. Contact for refund assistance
PlanMyRoutez
8 The Green Ste R, Dover, DE 19901, United States
+1 (888) 467-5531
info@journeyfare.com